Privacy Policy

Introduction

Guangzhou Xinxiao Trading Co., Ltd. (hereinafter referred to as "we") is the official authorized distributor of Ledger hardware wallets in mainland China and places high importance on protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit this website (ledger.cn) or use our related services.

Please read and fully understand this Privacy Policy before using our services. If you do not agree to any part of this policy, please stop using our services immediately. By continuing to use our services, you acknowledge that you agree to the collection, use, and protection of your personal information as outlined in this Privacy Policy.

1. Information We Collect

To provide product sales, after-sales service, and technical support, we may collect the following types of information:

2. How We Use Your Information

The information we collect will be used for the following purposes:

• Process your orders, arrange logistics and delivery, and provide after-sales support.
• Respond to your inquiries, complaints, or technical support requests;
• Send product updates, security alerts, and service notifications (you can unsubscribe at any time).
• Improve website functionality, optimize user experience, and conduct internal data analysis.
• Comply with legal obligations, such as tax reporting and consumer protection.
• Prevent fraud, ensure transaction security, and maintain system stability.

Special Note:We will not use your personal information for purposes unrelated to those stated above, nor will we sell your personal information to any third party.

3. Information Sharing and Disclosure

We promise to keep your personal information strictly confidential and will only share it with third parties under the following circumstances:

• Logistics Service Provider:To complete product delivery, we need to share your name, phone number, and shipping address with logistics partners such as SF Express.
• Payment Platform:Payment channels such as WeChat Pay and Alipay are operated independently by third parties. Payment-related information is processed directly by them; we do not store your payment passwords or bank card details.
• Legal Requirements:We may disclose your information to the extent necessary when required by laws, legal proceedings, or government authorities.
• Associated Companies:For the purpose of providing services, we may share information with affiliated companies within our group, subject to their compliance with equivalent protection standards.

All third parties receiving your information are contractually bound to implement reasonable security measures to protect it and may use it only within the agreed scope.

4. Information Security Protection Measures

We protect your personal information through multi-layered technical and management measures:

• Data Encryption:Sensitive information is encrypted using SSL/TLS during transmission and storage.
• Access Control:Strictly limit employee access to personal information and enforce the principle of least privilege.
• Security Audit:Conduct regular security assessments and vulnerability scans to identify and remediate potential risks promptly.
• Employee Training:Provide privacy protection training and require confidentiality agreement signing for all employees who handle personal information.
• Emergency Response:Establish a data security incident response plan. In the event of a breach, take immediate action and notify affected users in compliance with legal requirements.

While we have taken reasonable measures, the internet is not absolutely secure. Please safeguard your account information and avoid using it in unsafe network environments.

V. Your Rights

Under the Personal Information Protection Law of the People's Republic of China, you have the following rights:

• Right of access:You have the right to access your personal information held by us;
• Right of Correction:If you find any information is incorrect, you have the right to request timely correction.
• Right to Delete:You have the right to request deletion of your personal information under specific circumstances (e.g., withdrawal of consent, termination of service).
• Withdraw consent:You may withdraw your consent to the processing of your personal information at any time; this will not affect the lawfulness of processing based on consent prior to such withdrawal.
• Right to Complain:If you believe our handling has infringed upon your lawful rights and interests, you may file a complaint with the Cyberspace Administration or the Consumers Association.

To exercise the rights described above, please contact us using the contact information provided at the end of this policy. We will respond to your request within 15 business days.

VI. Minor Protection

Our services are intended for adults. If you are under 18 years of age, please use our services with the guidance of a parent or guardian. We do not intentionally collect personal information from minors. If a parent or guardian discovers that a minor has provided personal information without consent, please contact us promptly, and we will delete the relevant information as soon as possible.

7. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, business practices, or technology. Significant changes will be communicated via website notices, email, or SMS. We encourage you to review this policy regularly for the latest information. Continued use of our services constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions, suggestions, or wish to exercise your personal information rights regarding this Privacy Policy, please contact us via the following methods:

Business Hours: 10:00 - 22:00 (Beijing Time)